Refund Policy

We offer a store credit for any refund requests, no questions asked.

To process a store credit, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your store credit once we've processed it.  You will get a store credit that you can use on your next purchase.

Duplicate purchases may be refunded, but only with the following information provided:

    * E-Mail Address used to make your purchase

    * Owners Name submitted during purchase

    * Order ID received after a completed transaction

If a duplicate purchase is not found with the above information, you will need to contact your banking institution to verify that more than one transaction did indeed go through on the date in question. Purchases made 24 hours or more from each other are not considered duplicate purchases. Each purchase made is valid for one download/activation of each product purchased.

If your current device fails or you change devices, we offers the following:

• For Applications, you are entitled to five (5) device changes (new activation codes) per year.
• For Games you are entitled to five (5) device changes (new activation codes) per year.
• For Themes, we offer one (1) new link every six (6) months.
• Ringtones/Realtones/Sounds are sold as is, and available for one download per

If your previously purchased applications and games are not compatible with your new device, there will be no exchanges or compensation offered for your purchase.

Please note that we are unable to accommodate changes between platforms. This means that BlackBerry to Windows Mobile phone exchanges, for instance, will not be honored.